Start Trusting Strangers? Bootstrapping and Prediction of Trust

Web-based environments typically span interactions between humans and software services. The management and automatic calculation of trust are among the key challenges of the future service-oriented Web. Trust management systems in large-scale systems, for example, social networks or service-oriented environments determine trust between actors by either collecting manual feedback ratings or by mining their interactions. However, most systems do not support bootstrapping of trust. In this paper we propose techniques and algorithms enabling the prediction of trust even when only few or no ratings have been collected or interactions captured. We introduce the concepts of mirroring and teleportation of trust facilitating the evolution of cooperation between various actors. We assume a user-centric environment, where actors express their opinions, interests and expertises by selecting and tagging resources. We take this information to construct tagging profiles, whose similarities are utilized to predict potential trust relations. Most existing similarity approaches split the three-dimensional relations between users, resources, and tags, to create and compare general tagging profiles directly. Instead, our algorithms consider (i) the understandings and interests of actors in tailored subsets of resources and (ii) the similarity of resources from a certain actor-group’s point of view.